![]() If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. If the self-test report does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. ![]() Be careful not to push the paper in too far, which can cause paper jams. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Listen for the rubber paper-pick rollers you should be able to hear them rotating. If the self-test report does not print, try printing the report again. If the self-test report prints, but the original document does not, continue to the next solution in this document. If the issue is resolved, there is no need to continue troubleshooting. If the self-test report prints, try printing the original document again. See the section on how to use these solutions at the beginning of this document. The cleaning process takes a few minutes. The printer Toolbox opens in a new window.Ĭlick Paper Feed Cleaning ( ), and then click OK to run the utility. In the Print Settings area, click Printer Toolbox. In HP Solution Center, click Settings ( ). HP Solution Center opens in a new window. Windows Vista or Windows 7: Click the Windows icon ( ), click All Programs, click HP, and then click HP Solution Center. Windows XP: Click Start, click All Programs, click HP, and then click HP Solution Center. ![]() Use the following steps to run this automated utility. The All-in-One software contains a utility you can use to clean the rollers and the paper path of the product. Step one: Run the paper feed cleaning utility
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