Within minuets we were checked in and off to our room. We asked one of the employees that were helping check people in at the kiosk and the change was made no problem. Our reservation said we would have 2 queens not the king i requested. For starters a lot of reviews said check in was a night mare? We experienced no problem at all security was nice pointed us to the kiosk. Some were very helpful on what to expect being times are not normal during covid. I took the time to read a lot of reviews before sticking with the planned trip to Vegas 2 weeks ago. This will be a long one but hope it helps. The rest of the stay seemed ok the property has been upgraded and their still adding more stuff all the time. I called the operator again she said they would send up security. The next night while walking back to my room I came across a man urinating in the hallway not a great site to see while I was heap back to go to sleep. The only person who seemed liked the water to help was the housekeeper and he own boss didn’t answer him on the radio. ![]() I was shocked at the lack of concern for inconvenience this caused like I should be great full for getting a new room which added a couch and was a bit larger. I finally got to my new room almost 1 1/2 hours after my ordeal started. The new room was in a different tower and I got lost finding the new elevator tower. When I was helped I explained what happed the lobby person walked away spoke with someone and came back and told me they got me a new room and was an upgrade. I had already packed my bags so I went to the lobby and waited in line to get a new room. The house keeper tried to get someone on his radio to move me to another room but Nobody responded to his call. 20 minutes later a house keeper should up with towels to soak up the water. This was just after 11pm After 20 minutes I called back was told they were busy and would be right there. I was informed I needed to wait for a maintenance person to come look at the room. I called to the hotel operator and told them of the problem and I wanted to move. On my first night after I was all unpacked came back from dinner and found water on my bathroom floor. Was booked into the Flamingo for 2 nights. Was in town for a business trip to look at hotel venues for a upcoming conference.
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